FAQ

Bee Products - Allergies
Bee products are not recommended for people suffering from allergies or asthma. If in doubt, consult your healthcare professional.

Capsules - What is the encapsulating material?
Encapsulating material is a naturally inert material used to keep powders free-flowing to ensure the active ingredients remain evenly dispersed throughout the product. Inert means it does not react with the other ingredients and is not absorbed by the body.

Capsules - what are they made up of?
nzpurehealth capsules are all high quality capsules made from natural products. We use two types of capsule; soft and hard gel. The soft gel capsules are filled with liquids and are made from animal-based, NZFSA approved gelatine. The gelatine is of the highest quality and is vital to the encapsulation stage. The hard gel capsules are used for powdered products and may be one of three types: vege-caps, ocean caps and gelatine caps. nzpurehealth provides all three variations because we recognise the benefits of the new product option being developed.

Colostrum - What is IgG/the benefits?
Immunoglobulins (Ig) are proteins (also known as antibodies) produced by the immune system. They attach to foreign substance and disease-causing microbes (such as bacteria) in the body to assist in destroying and removing them. There are five classes of Ig’s: IgA, IgG, IgM, IgD and IgE, which play different roles within the body. In healthy people, IgA, IgG and IgM are the most prolific antibodies present. IgG antibodies are found in all bodily fluids and are the smallest but most common type of immunoglobulin found in the body. For this reason consumption of IgG is thought to assist in improved immune function and good health.

Colostrum - What is the concentration of IgG?
The 20% refers to the amount of IgG in the Colostrum that is used. So if you have 100g of pure Colostrum, you would expect 20g of IgG. In nzpurehealth’s Colostrum there is 36.40g of Colostrum in a 450g tin, which means there is (36.5/450*100) = 8.08% or 8.08g of Colostrum per 100g.

Colostrum Powder - What is the difference between the red and green label?
The product contents is exactly the same - the label colour red or green is the only difference.

Is my Credit Card number safe?
All your personal details are entered through a secure server which has special security on it. We do not pass on your details to any other third party.

Deer Velvet - How is it harvested?
New Zealand’s positively regulated deer industry is trusted for its commitment to farming excellence with an emphasis on animal welfare and management, and the traceability and sustainability of its products. nzpurehealth ensures that our deer products are harvested under humane conditions to protect and promote animal well-being. The animal is given a small amount of local anaesthetic before the antlers (velvet) are removed by a trained professional. The animals are not harmed in any way; infact early removal of the antlers prevents the injury of other animals during the mating season when stags often compete for dominance.

Deer Velvet - What is it? What are the health benefits? Does it improve sexual function?
Male deer or stags grow antlers which are deciduous, meaning that they fall off and re-grow each spring. Deer Velvet is the name given to the antlers during the early stages of growth, when the soft, cartilage-like tissue is covered with a furry coating. According to James Suttie, a researcher at AgResearch NZ, “Deer Velvet is a body supporter”. Probably because the established health benefits include; improved circulation, immunity to cold and flu, joint health, relief from arthritis, accelerated injury recovery, treatment of anaemia, and general well-being. The prepared powder can be used by people of all ages and has few known adverse effects. Recommended for centuries by traditional Chinese health practitioners to enhance male strength, stamina and virility, this complex nutrient does indeed offer many health-giving properties. Naturally, this would produce the added benefit of improved sexual function provided there is no underlying health issue.

Disclaimer
The statements in the nzpurehealth.com website have not been evaluated by any regulatory body of New Zealand. These health supplements are not intended to diagnose, treat, cure or prevent any disease. The health information provided on this website is not intended as a substitute for advice from a physician or other health care professional. Nor is any of the information contained on or in any product label or packaging. You should not use the information in this website for diagnosis or treatment of any health problem. You should consult with a healthcare professional before starting any supplementation programme or if you have or suspect you might have a health problem. You should not stop taking any prescription medication without first consulting your physician.

Experiencing Side Effects - What should I do?
As with any natural supplement, if you experience unusual symptoms, stop taking the supplement and contact your healthcare provider.

Extract Equivalent - what does this mean?
Extract equivalent is the ratio of raw to dried product, for example a 10:1 ratio means that 10g of raw product was used to produce 1g of product.

Freeze Drying - What is this?
Freeze-drying is a popular method used to dehydrate (remove water from) food and thereby preserve it. As the name suggests, the raw products are cooled to a point where the water molecules can be removed without damaging the cell structure or quality of the food. The taste, texture and nutritional content of the food are retained in the freeze-dried product. A freeze-dried substance can be stored at room temperature without refrigeration for an extended period of time.

Green Lipped Mussel - What is it?
The Green Lipped Mussel is grown using a series of buoys and ropes to which a growing line, a single rope, is attached. Mussel spat is attached to the rope. The mussels are harvested at their peak which may take anywhere from 15 to 24 months using purpose built machinery. Green Lipped Mussel is known as eco-friendly seafood. New Zealand’s mussel farms are monitored and regulated by the New Zealand Ministry of Agriculture and Fisheries (MAF) to ensure the industry is not only sustainable, but environmentally responsible. High quality marine food supplements are the result of this proactive relationship where world-class freeze-drying and extraction techniques are employed. nzpurehealth is committed to providing natural products that are bioactive and a potent source of high quality nutrients.

Green Lipped Mussel - Why does it have an odour?
nzpurehealth supplements are concentrated forms of natural foods and as such may have a noticeable smell. The smell is a result of the high potency of the active substances in the product. Green Lipped Mussel may have a seafood smell, which is normal for this product. Take the supplements as directed on the label; if however you are not happy with the results please contact us via email. INFO@NZPUREHEALTH.COM

How long should I take a health supplement?
The length of time a person should take a health supplement is dependent on many factors such as: • General state of wellbeing • Quality of diet • Level of fitness • Stress levels • Medical history • Lifestyle choices. Supplements should be taken in addition to a healthy diet, as the name suggests. Research has shown that supplements can add nutritional value and contribute to general well-being and good health. In fact, the American Medical Association (AMA) now recommends daily supplementation as a preventative measure against chronic disease, a bit like an insurance policy. Generally, if you are taking a supplement for a particular reason, then you should follow the instructions carefully. Iron supplements for example should only be taken when the level of haemoglobin in the blood is low (Anaemia) and dietary sources are insufficient. If, however you are on medication, have trouble absorbing nutrients from food or have a particular condition, then you may need to take supplements on an ongoing basis. If in doubt, consult your healthcare professional.

Large/Bulk Orders - How can these be placed?
All products are available in pre-packaged containers please see our product range for further information. Otherwise, contact nzpurehealth for information on how to order large quantities at INFO@NZPUREHEALTH.COM

What if I am not satisfied with the products, how can I get a product refund or exchange?
Your satisfaction is guaranteed. If you are unhappy with your purchase for any reason, you may return the unopened product to us for a refund, replacement or credit. Please note the following: Shipping fees are not refundable. We cannot accept the return of damaged goods. Returns must be made within thirty days from the day you received your order. When we receive your parcel back at our office, we will process your refund. Once your refund has been processed, you will receive an email confirmation of that transaction.

How can I pay if I don't want to pay by credit card online?
You can make payment by faxing us your name, address, phone number and what you wish to order and credit card details, card number,expiry date and name of card holder (Visa or MasterCard) if you don't wish to use our secure server. The fax number is +64 9 4442889. You can also post to Deep Blue Health Ltd, P.O.Box 40718, Glenfield, Auckland 1310, NEW ZEALAND, a Bank Draft payable to Deep Blue Health Ltd. Also you can pay by Telegraphic Transfer all costs at your expense to our bank account in New Zealand. Send an email to : iNFO@NZPUREHEALTH.COM and we will send you the details.

How do I know that I am going to get my order once you have charged my credit card?
We have been in business on the internet for ten years now and would have been closed by the New Zealand authorities if we did not meet our obligations. Also the credit card companies would close our accounts. Our business has a very high number of repeat customers. An email is sent with details of dispatch and delivery date.

Orders - decreasing the quantity in shopping cart
To decrease the quantity: SELECT ‘Remove’ next to the product you wish to delete SELECT ‘Update cart’

Orders - increasing the quantity in your shopping cart
To increase the quantity: SELECT ‘QTY’ in the Quantity Box, type in the number of bottles you wish to purchase, then SELECT ‘Update cart’

What do I do if my order does not arrive after ten to twelve working days?
Send an email to: INFO@NZPUREHEALTH.COM giving your name, order number, and details of the product ordered and we will investigate further.

Password Problems - What should I do?
Click on the "Forgotten Password" button and follow the instructions, a new password will automatically be sent to your pre-registered email address. It may take up to 10 minutes for the new password to be sent to you.

Pregnancy - Should supplements be taken?
If you are pregnant or planning to become pregnant you should consult your health professional for advice before taking any supplements.

Propolis - What is it?
nzpurehealth Propolis is a resin-like substance created by bees using a mixture of tree barks and plant material and their own anti-bacterial secretions. It is used to repair damage to the hive and protect the colony from infection. Propolis can stimulate the body’s natural immune system to fight illness such as colds, the flu and throat infections.

Royal Jelly - What is it?
nzpurehealth Royal Jelly is a milky white substance created by nurse worker bees to nourish the Queen Bee. Royal Jelly is a complex mix of peptides, carbohydrates, vitamin, minerals and more which can boost your immune system. It is a potent source of strength and energy to combat the effects of aging and enhance brain function.

Sheep Placenta - Can it be taken when pregnant?
As with all dietary supplements, you should seek professional advice if you are pregnant, planning on becoming pregnant or are breast-feeding. However we do NOT recommend that Sheep Placenta be taken during pregnancy or when breast-feeding as it contains hormones.

Sheep Placenta - is it Halal certified?
The gelatine used to make the capsules is Halal certified. The Sheep are not slaughtered or harmed, the placenta is expelled naturally during the birthing process.

Sheep Placenta - What are the benefits?
The nutrients present in Sheep Placenta include oxygen, proteins, lipids, vitamins and minerals. The placenta also generates enzymes, hormones, growth and immunological factors. These nutrients can promote cell growth, hormone regulation, immune function, cellular hydration and efficient oxygen transfer. nzpurehealth Sheep Placenta is a blend of Sheep Placenta with Red Grape Seed and Vitamin E and other natural ingredients which provides a powerful source of skin food. These high quality ingredients deliver the nutrients required by the skin to naturally revitalise cells and repair damage caused by sun exposure and other life-style choices.

Sheep Placenta - what is the recommended dosage?
nzpurehealth Sheep Placenta is a concentrated form of a natural food; you should not exceed the recommended daily dose unless otherwise advised by your healthcare professional. Each capsule contains a 30:1 extract ratio equivalent to 13500mg fresh sheep placenta. We suggest taking one or two capsules a day as a supplement to a healthy diet. The higher the concentration of the product the fewer capsules you require to produce the desired effect. We recommend taking Sheep Placenta with food, preferably immediately before a meal. One capsule should be taken at each end of the day, for example with breakfast and with the evening meal, to allow consistent uptake by the body. nzpurehealth Sheep Placenta may be taken by both males and females.

Sheep Placenta - Why does it have an odour?
nzpurehealth supplements are concentrated forms of natural foods and as such may have a noticeable smell. The smell is a result of the high potency of the active substances in the product. Sheep Placenta can have a distinctive smell. Take the supplements as directed on the label; if however you are not happy with the results please contact us via email.

Shelf Life of Health Supplements
Please refer to the expiry date on the side of the label. nzpurehealth products are natural supplements, which are processed and packaged to maximise shelf-life while retaining the nutritional content. Our products are guaranteed to retain the full nutritional content up to and, if stored correctly, beyond the expiry date.

Spray Drying - What is this?
Spray drying is a method used to produce dried foodstuffs. A liquid solution of the raw product is sprayed through a drying vessel. A swirling flow of heated air evaporates the water from the food leaving a dried product. This method of preservation is often used for temperature sensitive food such as proteins and fruit and vegetables. This one-step process requires much less handling than other drying methods and so reduces the time the raw product is exposed to air. Spray-dried products can be stored at room temperature without refrigeration for an extended period of time.

Storage of Supplements
Store health supplements in a cool dry place below 30oC, away from direct sunlight. Do not throw away the moisture absorbing sachet until the bottle is empty.

Strong Odour from Supplements - Why?
nzpurehealth supplements are concentrated forms of natural foods and as such may have a noticeable smell. The smell is a result of the high potency of the active substances in the product. Take the supplements as directed on the label; if however you are not happy with the results please contact us via email.

Can I take dietary supplements with medication?
Healthcare products such as vitamins, minerals and herbal products are considered to be of lower risk than registered medicines. They are much like food which does not usually interfere with medication. However, we suggest you always consult your Medical Practitioner.

If I can’t swallow capsules/tablets what should I do?
The gelatine capsule is there to protect the ingredients and deliver a consistent reliable dose. If you have trouble swallowing capsules, you can split the capsule and mix the contents with food or other liquids. If you have trouble swallowing tablets, you can crush a tablet between two spoons and mix the powder with food.